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Spriter still be listed as malcious software


Luck
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I made a topic about this abit back on a different account (I coudnt be bothered to remember it's login details and created this one instead) and came back to see if the issue had been fixed, but it persists. I took screenshots this time to show whats going on. I would highly advise getting this resolved as Mcafee web security adviser is a very popular program and most safety-aware internet browsers will never trust the download again after seeing this (myself included, I was still very hesitant to download and trust the download. In fact I am immediately seeking a virus-removal specialist after I am done posting this to be sure the file is safe) as these are not warning given out by the program lightly. I have also received a warning about an expired certificate for the download page in the past as well, though it did not show up this time.

Brash Monkey warning2.PNG

BrashMonkey warning.PNG

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You're getting a false positive. McAfee WebAdvisor isn't perfect and reports false positives all the time, it's why I switched to a different software. Spriter is a trust worthy software and I've been using it for over a year with no issues.

Here's the results of 50+ anti-virus scanners scanning the file (you're free to try it yourself), none report it as a virus:
https://www.virustotal.com/en/file/971bb2de3343ea57ddd78f499a6e2de20541cee0da8cc772f2c35f48b51c7396/analysis/

McAfee anti-virus and WebAdvisor are different products. Personally, I would avoid anything McAfee as there's actually a ton of studies showing that it's great for flagging things as a virus that's not, while completely missing actual threats. But it's not my place to tell you what to use. If you are curious about it, I suggest you do some Googling on the subject, there's cheaper (and even free) alternatives to McAfee that do a better job and don't flag legitimate software such as this scenario.

Not sure what to say about "not trusting the download ever again" if one false positive shakes you up, though. The guys at BrashMonkey are trustworthy and good people, just because one scanner reports a false positive for you, doesn't mean they're out to get you or their software is infected. I would send it in to McAfee so they can figure out why it's triggering a false positive and fix it @Luck.

Edited by TheBestAtSpace
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54 minutes ago, TheBestAtSpace said:

You're getting a false positive. McAfee WebAdvisor isn't perfect and reports false positives all the time, it's why I switched to a different software. Spriter is a trust worthy software and I've been using it for over a year with no issues.

Here's the results of 50+ anti-virus scanners scanning the file (you're free to try it yourself), none report it as a virus:
https://www.virustotal.com/en/file/971bb2de3343ea57ddd78f499a6e2de20541cee0da8cc772f2c35f48b51c7396/analysis/

Not sure what to say about "not trusting the download ever again" if one false positive shakes you up, though. The guys at BrashMonkey are trustworthy and good people, just because one scanner reports a false positive for you, doesn't mean they're out to get you or their software is infected. I would send it in to McAfee so they can figure out why it's triggering a false positive and fix it @Luck



Not my job to do shit to fix the situation for the company. Who are you anyway? Some no-employee nobody. With all due respect, I don't care what your opinion is on the matter at all. I am speaking directly to the company and informing them that I, as a potential consumer, am very wary of trying their program due to this situation. Art programs in particular tend to be large sources of malware on the internet, including many other popular programs most people use all the time. If you had bothered to read my post properly, or even viewed the images I attached, you would have seen I in fact downloaded the program already at this point.

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3 minutes ago, Luck said:



Not my job to do shit to fix the situation for the company. Who are you anyway? Some no-employee nobody. With all due respect, I don't care what your opinion is on the matter at all. I am speaking directly to the company and informing them that I, as a potential consumer, am very wary of trying their program due to this situation. Art programs in particular tend to be large sources of malware on the internet, including many other popular programs most people use all the time. If you had bothered to read my post properly, or even viewed the images I attached, you would have seen I in fact downloaded the program already at this point.

I'm a long-time customer that knows the software is legit. I read your post. It seems like non-sense paranoia with complete blind trust in a really awful anti-virus package. 

What are you wanting from BrashMonkey exactly? They already responded to your previous post about how it's a false positive and it's something McAfee needs to fix. What are you trying to accomplish here exactly?

I'm sure someone from BrashMonkey will be glad to come in and re-assure you, I just don't understand why you're insulting people just because you don't like what they're saying (that there isn't drama to be had with the file, which seems to go against what you want here).

There isn't really anything BrashMonkey can do to fix McAffee's broken software. Other than notify them, and even then, they can't control when or if it's ever fixed. You, as a user of McAfee, can actually file a false positive report that's sent to the developers. The more people that notify McAfee of it, the sooner THEY can reach out to you, their customer, and assure you it's clean and they'll fix the false positive. @Luck :)

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3 minutes ago, TheBestAtSpace said:

I'm a long-time customer that knows the software is legit. I read your post. It seems like non-sense paranoia with complete blind trust in a really awful anti-virus package. 

What are you wanting from BrashMonkey exactly? They already responded to your previous post about how it's a false positive and it's something McAfee needs to fix. What are you trying to accomplish here exactly?

I'm sure someone from BrashMonkey will be glad to come in and re-assure you, I just don't understand why you're insulting people just because you don't like what they're saying (that there isn't drama to be had with the file, which seems to go against what you want here).

There isn't really anything BrashMonkey can do to fix McAffee's broken software. Other than notify them, and even then, they can't control when or if it's ever fixed. You, as a user of McAfee, can actually file a false positive report that's sent to the developers. The more people that notify McAfee of it, the sooner THEY can reach out to you, their customer, and assure you it's clean and they'll fix the false positive. @Luck :)

A "long time consumer" whose first 2 posts ever were right here trying to convince me that an antimalware screening software is wrong and that the warning about a trojan is "totally a false positive, trust me"? And you don't see why I am politely telling you to fuck off? You are completely irrelevant here. I am here to inform a company of a situation that has the potential to interfere with their business, both to re-inform them that the problem exists as well as to provide actual screenshots for reference this time around. "What are you trying to accomplish here exactly?" is a fine question to answer yourself before you decide to reply to my post again.

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37 minutes ago, Luck said:

A "long time consumer" whose first 2 posts ever were right here trying to convince me that an antimalware screening software is wrong and that the warning about a trojan is "totally a false positive, trust me"? And you don't see why I am politely telling you to fuck off? You are completely irrelevant here. I am here to inform a company of a situation that has the potential to interfere with their business, both to re-inform them that the problem exists as well as to provide actual screenshots for reference this time around. "What are you trying to accomplish here exactly?" is a fine question to answer yourself before you decide to reply to my post again.

I forgot my post count/forum registration date means everything about my interaction with the company and history with them. Surely there's no possible way I've been a customer and had to communicate with their team before, right? Nah. *rolls eyes*

 

As was said last time, the most they can do is contact McAfee about it. As a game developer myself though that's had software falsely flagged by McAfee in the past, I've found it's best for customers with active subscriptions to McAfee to get their attention, rather than third party developers. Just my experience. What am I trying to accomplish here? Inform another user that their software is triggering a false positive and there's no reason to be alarmed or paranoid. But if you're going to be rude, I'll move on. I'm sure someone official with the company can come along and say basically the same thing.

 

Sorry to have upset you, that wasn't the intention. Best of luck :)



PS: Providing proof that McAfee is fasley flagging it, by linking a report from 50+ other anti-malware software's doesn't make me any more wrong just because I only have two posts. You can try the test yourself. Or even try it against other software's. Your attacks against me are irrelevant. 

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3 minutes ago, TheBestAtSpace said:

I forgot my post count means everything about my interaction with the company and history with them. *rolls eyes*

As was said last time, the most they can do is contact McAfee about it. As a game developer myself though that's had software falsely flagged by McAfee in the past, I've found it's best for customers with active subscriptions to McAfee to get their attention, rather than third party developers. Just my experience. What am I trying to accomplish here? Inform another user that their software is triggering a false positive and there's no reason to be alarmed or paranoid. But if you're going to be rude, I'll move on. I'm sure someone official with the company can come along and say basically the same thing.

Sorry to have upset you, that wasn't the intention. Best of luck :)

Considering you joined literally to reply to me, all you have done is make it look like an employee of a company with a suspicious product has tried to unofficially interact with a consumer and do his best to convince me that I should ignore the warning of a known antivirus company and proceed to download a suspicious program that may be loaded with extremely harmful viruses. You have not only irritated me, but I can only image how pissed I would be as a head of company to see some random person do such a suspicious act. In fact, and I am speaking directly to BrashMonkey employees at this point, had I not already took a leap of faith and downloaded the program (works great by the way, no issues found), and instead waited for another response from your company, I would have never even considered trying it and gone straight to shelling out the money for Spine because of this man's actions here.

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48 minutes ago, Luck said:

Considering you joined literally to reply to me, all you have done is make it look like an employee of a company with a suspicious product has tried to unofficially interact with a consumer and do his best to convince me that I should ignore the warning of a known antivirus company and proceed to download a suspicious program that may be loaded with extremely harmful viruses. You have not only irritated me, but I can only image how pissed I would be as a head of company to see some random person do such a suspicious act. In fact, and I am speaking directly to BrashMonkey employees at this point, had I not already took a leap of faith and downloaded the program (works great by the way, no issues found), and instead waited for another response from your company, I would have never even considered trying it and gone straight to shelling out the money for Spine because of this man's actions here.

Nope, I'm speaking as a legit customer, I just saw this post and figured I'd chime in my thoughts since you seemed worried. And don't flatter yourself, I didn't join TO respond to your thread, your thread just happened to be the first for me to reply to as a customer. :)

 You're acting like I'm attacking you, and all I've done is link you proof that the file is clean. Proof you can test against yourself. How is that suspicious of BrashMonkey at ALL? If you don't believe me test it yourself and stop with the conspiracy theories

 

Wait on an official answer from BrashMonkey. Like I said, they're good people and have always been helpful in the past and responsive, I'm sure they'll answer you "officially". But it's not exactly hard to find the solution yourself and test it against other software's with sites like Virus Total :/

 

I've had no intention other than to be helpful and friendly, once again, I'm sorry if I've upset you :)

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Hi @Luck am I correct in assuming this was your other thread you mentioned in your post? I'm going to ping Edgar & Mike about sending a request to McAfee to fix the false positive so you and other McAfee customers don't receive the notice. I can assure you that Spriter is clean, however. Hopefully we can get things resolved with McAfee soon so you no longer receive the false positives.. In the mean time, if you have any other questions or concerns, please let us know. You can alternatively reach out to us at support@brashmonkey.com

All the best,
Nathanial

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That should be Instant Ban , man, just scan it with different software are you having bad day or something ?

We all have spriter here and some of us for almost 2 years, it is safe.You act like naive grandpa who saw "youre 1 million visitor you won 1 million $" and you instantly believe it ! Just test it with something else before coming to conclusions and stop insulting people who are trying to help.

All people have right to respond in this thread and comment , its a public forum.McAfee looks like malware itself and intel should of closed it after buyout.change your antivirus software maybe.

And some quote from maker himself :)

Quote

John Macafee told the BBC he is thrilled with the name change: “I am now everlastingly grateful to Intel for freeing me from this terrible association with the worst software on the planet. These are not my words, but the words of millions of irate users. My elation at Intel’s decision is beyond words.”

 

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