TroubleShooting (look here if you are having an issue with Spriter!)

[Mike at BrashMonkey]

@RangoAnimations While I continue to investigate, there are a few things you could try which might help.
After trying to run Spriter, you can find a file called 'startuplog.txt' in the Spriter install folder. Could you please copy and paste that text either here or email it to mail@brashmonkey.com ?

Another thing to try if you've not already done so is to right click on the program and try running it in compatibility mode for older versions of Windows like 10 or 7, and in admin mode.

 

I also found this regarding the specific error message you're dealing with:
https://www.thewindowsclub.com/0x000007b-the-application-was-unable-to-start-up-correctly

 

[madbox]

Hi,

I sadly have purchased a laptop with win11. I was able to install the dll i think cuz spriter run on my laptop. But when i try to export the png animation nothing happend and my folder stay empty. And when i try it in Gif it froze and then close. Could someone tell me what to do ?

Thx see you later.  

[Mike at BrashMonkey]

@madbox
There's a good chance the problem is not with Windows11, but with the animation you're trying to export. I think Spriter is running out of memory. What is the frame size and number of frames that the resulting animation would have?
Have you tried exporting as sequential images instead of a sprite sheet or GIF?

[madbox]

Heu.

Sry i m a bit lost i m a newby in the animation world. Where can i check the fame size ?

I have tryed with one frame same result but maybe my images are too big.

[Mike at BrashMonkey]

@madbox
"Heu.

Sry i m a bit lost i m a newby in the animation world. Where can i check the fame size ?

I have tryed with one frame same result but maybe my images are too big."

You should use the features shown in this video to both check how big any particular frame in the animation would be and to potentially crop it and make it smaller.
 

If this doesn't resolve your issue then please zip up your entire spriter project (the .scml or .scon file and all images it uses) and email it to mike@brashmonkey.com and I'll see if I can find the cause of the problem.

 

 

[madbox]

Ah thx.

Yeah it fixed my issues after watching 2 min of the video. I m ready to go forward now thx.

[Mike at BrashMonkey]

@madbox Fantastic. Very glad to help.

[Justin]

When I try to run Spriter this error shows saying "The code execution cannot proceed because MSVCP120.dll was not found. Reinstalling the program may fix this problem" I already reinstalled it many times and I still get this error is there anyway to fix it?

(I couldn't provide a image because I don't know how to)

[Mike at BrashMonkey]

@Justin I recently updated the first post in this thread, please read it and download the zip file and try to run the files inside and hopefully that will resolve the issues for you.

[blank]

I've recently installed Spriter Pro on my Windows 11 PC via steam, and am experiencing the issue where it won't launch. I found this thread and tried to follow step 1 to troubleshoot it. However, the link there to https://brashmonkey.com/forum/applications/core/interface/file/attachment.php?id=1838&key=435c1b06fcf5ea5ed3c29a4f1325d850 no longer works. Are these installers available somewhere else?

[Mike at BrashMonkey]

On 8/5/2024 at 11:16 PM, blank said:

I've recently installed Spriter Pro on my Windows 11 PC via steam, and am experiencing the issue where it won't launch. I found this thread and tried to follow step 1 to troubleshoot it. However, the link there to https://brashmonkey.com/forum/applications/core/interface/file/attachment.php?id=1838&key=435c1b06fcf5ea5ed3c29a4f1325d850 no longer works. Are these installers available somewhere else?

The link works fine for me. Maybe it's an issue with your browser or internet provider?

[blank]

6 hours ago, Mike at BrashMonkey said:

The link works fine for me. Maybe it's an issue with your browser or internet provider?

@Mike at BrashMonkey Thank you for looking into this. Sorry I didn't provide very helpful information beyond that it "no longer works". When I click the link, the page loads but just shows this:
 

Oops!

This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location.

and below that, it has Error code: 2C171/1

I realize now that the page title is "Sorry, you do not have permission for that!", so I'm pretty sure the issue is just something to do with permissions around that attachment. Just to be safe, I've tried the link with different browsers, both logged in and logged out, and on different devices (mobile web using mobile data to even try a different internet provider). The result is always the same. Could you check on the permissions around the attachment and see if maybe there's something in there?

Thanks

[Mike at BrashMonkey]

1 hour ago, blank said:

@Mike at BrashMonkey Thank you for looking into this. Sorry I didn't provide very helpful information beyond that it "no longer works". When I click the link, the page loads but just shows this:
 

Oops!

This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location.

and below that, it has Error code: 2C171/1

I realize now that the page title is "Sorry, you do not have permission for that!", so I'm pretty sure the issue is just something to do with permissions around that attachment. Just to be safe, I've tried the link with different browsers, both logged in and logged out, and on different devices (mobile web using mobile data to even try a different internet provider). The result is always the same. Could you check on the permissions around the attachment and see if maybe there's something in there?

Thanks

Ah OK.l'll look into that issue deeper, but in the meantime, please try this new link instead: updatedDlls.zip

[blank]

29 minutes ago, Mike at BrashMonkey said:

Ah OK.l'll look into that issue deeper, but in the meantime, please try this new link instead: updatedDlls.zip

Thank you! It seems like that was all I needed, and I'm up and running.

[Mike at BrashMonkey]

11 minutes ago, blank said:

Thank you! It seems like that was all I needed, and I'm up and running.

Fantastic! Sorry for the inconvenience of the broken link etc. Thanks for hanging in there. Very glad it's resolved.