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I think the problem is you and they are trying to add an audio file much longer than the duration of the animation into the timeline. Try increasing the duration of the animation to make room for the duration of the actual audio content before dragging it in, and also its likely a good idea to make it a not looping animation too, by clicking the little orange loop icon above the timeline.

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10 hours ago, Mike at BrashMonkey said:

I think the problem is you and they are trying to add an audio file much longer than the duration of the animation into the timeline. Try increasing the duration of the animation to make room for the duration of the actual audio content before dragging it in, and also its likely a good idea to make it a not looping animation too, by clicking the little orange loop icon above the timeline.

thanks for replying, I tried few things and make it work!!! I dont know why but the sync start working properly once i converted JPG file  to PNG.

before that tried increasing total animation time longer than audio and also tried disable the loop, but nothing worked until i did the image format switch.

 

Hope this help someone else with this random issue

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4 hours ago, German Carrillo said:

thanks for replying, I tried few things and make it work!!! I dont know why but the sync start working properly once i converted JPG file  to PNG.

before that tried increasing total animation time longer than audio and also tried disable the loop, but nothing worked until i did the image format switch.

 

Hope this help someone else with this random issue

You are only supposed to use PNG image files. 
https://brashmonkey.com/spriter_manual/Spriter_Manual.pdf

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