Shurima Posted June 11, 2013 Report Share Posted June 11, 2013 Hmm I just ordered 1 key but got charged twice? I don't know if it's supposed to be like this or if it's some kind of mistake. Would like someone to clarify this for me thanks :D Quote Link to comment Share on other sites More sharing options...
Mike at BrashMonkey Posted June 13, 2013 Report Share Posted June 13, 2013 Hi Shurima, You definately should not have been charged twice without requesting 2 serials, so please email us ( mail@brashmonkey.com ) the details of your transaction and We'll credit you and cancel one of the serial numbers you received. sorry for the inconvenience. As a note, there have not been any other reports of customers being double charged, and we've been using the same system for quite a while now, so if its a problem with the sales service its a very new one. we'll resolve this for you as soon as we receive the transaction details. cheers Mike at BrashMonkey Quote Link to comment Share on other sites More sharing options...
tombmonkey Posted June 15, 2013 Report Share Posted June 15, 2013 If you click buy now 1 license is added to your cart, if you don't purchase in that moment then come back later and hit buy now again the cart would have 2 orders in it. This is most likely what happened, I almost bought 2 licenses this way. Quote Link to comment Share on other sites More sharing options...
Mike at BrashMonkey Posted June 15, 2013 Report Share Posted June 15, 2013 Good catch tombmonkey! I'll see if there's anything we can do to make it always default to 1 copy. @Shurima I've not seen an email from you...have you sent one? Mike at BrashMonkey Quote Link to comment Share on other sites More sharing options...
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